I purchased some software from amazon.com a few weeks ago … then I found it cheaper at a B&M locally.
I purchased the cheaper copy and tried to cancel the order on amazon… sadly, it was too late to cancel.
I requested a refund and got a shipping label.
As soon as the item arrived, I slapped the shipping label on the box and sent it right back.
I just got an email from amazon indicating they had processed my refund … here’s the refund breakdown…
The following is the breakdown of the refund:
——————————————————————————-
| Item Returned | Item Refund | 86.99 |
| Per Item Shipment Refund | 0.99 | |
| Other Costs: | Per Shipment Refund | 3.99 |
| Non-refundable Deductions: | Prepaid Return Label | -4.98 |
| Return Processing Fee | -43.50 | |
| Promotions | -4.98 | |
| Refund Issued | $38.51 |
<THUD> (sound of jaw hitting floor)
I sent the software back to them unopened, in completely resalable condition … Needless to say, I immediately sent a message to amazon.com requesting a full refund. If I don’t get the refund, I will contest the charge and refund with the credit card company. A 50% refund fee is absolutely unacceptable.
Update 12:00 — Amazon said the fee was a mistake … and they are refunding me the full amount of the purchase … including the shipping. Case closed.
[tags]amazon.com[/tags]
holy crap….at least you came out smelling like roses because of their mistake